Frequently Asked Questions

Note: Some of these questions only apply to sites for which Typewheel is providing hosting services.

Why do you use WordPress?

WordPress is open source content management software and currently powers around 33% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to strength. WordPress allows me to develop flexible and customizable websites to modern standards and observes web development best practices. Furthermore the community of web developers that use WordPress reaches far and wide and allows me to tap into this collective intelligence and bring that wealth of experience to your project.

Where is the website hosted?

Your website will be hosted on a UpCloud VPS in Chicago (in order to ensure best performance for local users) and maintained by Pinnacle Technology Solutions of Fort Wayne, IN.

Who do I call if something goes wrong with the website or I can’t figure something out?

With Typewheel Publisher – the ongoing website care plan – I will be your first point of call should something go wrong with your website.

What happens after the website is launched?

After deployment of the approved site, I will, for the duration of one month, accept development and support requests that reasonably relate to the initial scope of this project. This will ensure any bugs are ironed out and that you are confident using your new website. If I determine that requests fall outside this scope or if they are requested after one month from deployment of the site, they must be submitted separately and will be billable at the agreed upon hourly rate.

How long will it take to appear at the top of Google?

The time it takes for your website to appear on page 1 of Google depends on a number of factors. It depends on the search phrase people are using to find your website and the number of other websites that are also available for those search phrases. Nobody can truly say how long it will take for your website to appear at the top of search engine results pages (including people who actually work for Google), however there are a number of factors that can improve your chances. Building your website on WordPress is a good start, as WordPress has some great Search Engine Optimization fundamentals built-in. Google continues to prioritize sites that are secure, active, and optimized for mobile devices. We work toward these ends and, while we don’t provide specialized SEO services, we will install a basic SEO optimization plugin on your site to give a good foundation.

How will I know if anyone is visiting my website?

I will connect your site to Plausible Analytics and provide dashboard access to view those stats.

What happens if I want to add some features to the website while you’re building it?

Whilst I like to be flexible and responsive to your needs, I also like to deliver what I promise within the time frames and budgets we’ve allowed. If you ask me to add new features to your website while I am building it, I will most likely ask why? If we all agree that your new request will help us achieve our objectives then we will be more than happy to oblige. This may incur additional cost. If this new feature is something you would like to add to your website but is not directly tied to your original objectives then I would suggest scheduling it for a second iteration of the website once it has been launched. This will require a new proposal.

Do you test my site in different browsers?

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens. It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device. We test our work in current versions of major desktop browsers including Safari, Chrome, Firefox, and Edge. Testing using popular smaller screen devices is essential in ensuring that a person’s experience of a design is appropriate to the capabilities of the device they’re using. We test our designs in Safari, Chrome, and Firefox on iOS and OSX. We will attempt to develop a site that is accessible and functional for the widest range of environments. However, testing for other browsers and devices is not available at this time.